HIV/AIDS Case Management & Awareness Mobile Application

Design Roles

Lead UX UI Designer

NgeOo Mon

UI Designer

Zin Zin Myo

Tools Used

Project Goal

To design a mobile product to help the rural communities of Myanmar understand and manage HIV/AIDS cases. With the help of case workers and public health centers, the platform should help offer proper counseling and guide way towards receiving proper medicine. All of these services should be easily accessible through this mobile app HiPen powered by Premier Urgence. 

Problem Statement

In this stage of the project, I studied the status of HIV-AIDS in Myanmar with the help of experts. I interviewed the case workers as well as researchers who have been working on the ground to assist with the cases. Here is a snippet of a study from 2012.

"Around 240,000 people were living with HIV-AIDS in Myanmar as of 2018. Approximately 70% of the infected people were reported to be receiving antiretroviral treatment (ART) and most of them have achieved viral suppression. Hence, the prevalence of HIV in the general population has been reduced to under 0.6 percent. However, the rate of infection remains high in some groups, such as female sex workers (4.8%), people who inject drugs (13.8%) and men who have sex with men (2.9%). "

With this in mind, Myanmar, as we know is a developing country with a lot of infrastructure needs. Meaning that accessibility to internet and technology literacy in the majority of the population is quite low, but most have a second hand working touch-screen mobile phones, and they use internet through toping up data with scratch cards. Time and effort spent in reaching to most of the communities take a lot of money and manpower since commute to one town to another would take more than a day due to the underdeveloped road conditions.  

Therefore, I find that this mobile application HiPen has great potential to serve both the case workers and patients through accessing information with a touch of a button and reach to one another without having to spend a ton of time, money and effort.

User Research

Here are some of the methods I used to lead the user research of this project. We strived to find opportunities in shortening the learning curve for the target users when using the mobile application and find out what are some of the road blocks the patients face to receive help while battling HIV/AIDS. It can include environmental, physiological, and personal factors. A total of 15 key players in the ecosystem were interviewed.

Methods used

User Interview Participants

Two Main Target Users of the application

User Persona #1-Representative

Ms. Spotlight

Field representative who is also dealing with HIV herself.

woman, vietnam, women-4510876.jpg

Motivation

Pain Points

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User Persona #2-counselors

Mr. Guidance

Caseworker/counselor who guides and share resources to patients.

man, myanmar, happy-504453.jpg

Motivation

Pain Points

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User Journey Mapping

After interviewing the users, we were able to map out the touch points and user tasks. I found that both of our target user personas have time and effort efficiency challenges during their day to day life to accomplish tasks due to lack of resources. Hence, the next step was to conceptualize on tools and technological solutions in expediting their work flows.  

1. Case Worker User Tasks

Information

Would like to read topics on how to live better with HIV so that they can re-share to the clients.

Directory

Would like to find phone number and addresses for the client.

Suggestions

Would like to receive feedback from clients as well as team members to take actions.

2. HIV/AIDS Patient Tasks

Medicine

ART medicine needs to be taken at a precise time and day consistently.

Support Groups

Need to meet others with similar background and condition.

Health Centers

Need to know the nearest health centers to receive medicine and medical support as needed.

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Aye Aye Win

Men don’t have to deal with some of the issues women face in this community so that is why we have just a women group called Lady Queen

Hlaing Thar Yar Township, Yangon

Problems

Research and interviews with case workers and patients uncovered four main challenges:

How Might We

With the major challenges posed upon the caseworkers due to information and infrastructure issues, we were able to draw out these HMW questions below.

Educate/Awareness

How might we help the patients have positive outlook in cohabitating while battling HIV-AIDS?

Technological Literacy

How might we utilize applications that the patients are familiar with, such as facebook and Viber, when trying to onboard them onto HiPen?

Medical Needs

How might we use HiPen to give medical attention that the patients may need in a timely matter?

Solution

An application to be designed in order to help case workers gather and receive data swiftly. At the same time, patients will have access to an interactive and user friendly interface allowing them to find info and support they need in managing HIV/AIDS.  

Keeping in mind that a lot of our target users are familiar with Facebook and Viber; thus, using these channels to on-board and communicate with key early adopters and case workers. 

Smart alarm

Sets alarms and schedule to take medicine.

GPS

Show hospitals and support groups nearby.

Quick Contact

Acts as an address book for field officers and affected individuals.

Awareness

Provide educational articles.

Key Learnings

This project was the epitome of a design challenge. Not only there were architectural thresholds in designing this system, but also there were physical and psychological impacts we needed to consider in bringing this to the patients’ hands.

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